ABOUT US
OUR MISSION
To provide professional transport of items as directed by clients with an emphasis on service, accountability, dignity, and compassion with
diligent oversight for safety during the entire course of order completion.
We offer limited guarantee on service under 21 miles. We are available to provide service 24 hours a day, 7 days a week, 365 days a year.
Our pledge is successful delivery completion. We will advise you when delivery specifications are not servable, and will provide creative alternative solutions whenever necessary.
A-LINE MESSENGER SERVICE TEAM
"Always Ready to Serve"
OUR HIGHLIGHTS
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Serving general & medical industries for over 25 years.
- Successfully providing emergency delivery services to the largest healthcare providers in southern California for 20+years.
- 99.3% On-Time delivery record for 10+years.
- Available 24 hours a day every day of the year.
- Fully licensed and insured with general liability, and auto liability.
- Staff members are employees, no independent contractors; Workers Compensation certified.
- Employees are licensed and trained to properly handle Blood Bourne Pathogens and small amounts of Bio-Hazardous waste. Specifically for these cases our drivers carry Bodily Fluid Disposal Kits, ' Spill Kits.'
- Using the latest technology, our dispatch team maintains continual communication with drivers via two-way radios and uses text messaging connected with our Automated Dispatch System.
- Order takers are polite, experienced, and thorough to ensure each order placed is handled with utmost attention to detail.
- Little to No hold time on phone when placing orders.
- Instant Real-Time delivery tracking with free Proof Of Delivery upon request via phone, fax, e-mail or mail.
- A-LINE MESSENGER SERVICE provides Bi-Monthly MS Excel service reporting to monitor budgeting and service control.
- All data is safe and secure through encryption and firewall.
- Off site and on site backup of real-time data daily.
- Real time data is stored electronically with paper backup.
- Uninterrupted power supply for all systems with backup generators to ensure continual service.