A-Line Messenger Service (“A-Line,” “we,” “us,” or “our”) operates as a same-day delivery courier service for B2B and B2C customers. This SMS Privacy Policy and Terms of Service explains how we collect, use, and protect your information when you receive or opt into SMS communications from us — including delivery notifications, customer care messages, and operational updates.

By opting into our SMS program, you agree to these terms. Please read them carefully.

A-Line Messenger Service sends SMS text messages for the following purposes:

• Delivery notifications — real-time updates on your delivery or pickup status
• Customer care — responses to inquiries, order confirmations, and support messages
• Operational updates — scheduling changes, driver ETAs, and service alerts

We obtain your consent to send SMS messages through one or more of the following methods:

• Verbally, during an order call or customer interaction
• Via email or web form request, where you provide your mobile number and agree to receive SMS messages
• Through a written or digital opt-in process

By providing your phone number and consenting to SMS communications, you agree to receive text messages from A-Line Messenger Service at the number provided. Consent is not a condition of purchase.

You may opt out of receiving SMS messages from A-Line Messenger Service at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further messages will be sent.

To re-subscribe at any time, reply START to our number or contact us directly.

If you need assistance, reply HELP to any SMS message from A-Line Messenger Service, or contact us through any of the following:

• Phone: 818-349-9400
• Email: customerservice@alinems.com
• Website: www.alinems.com

When you opt into our SMS program, we may collect:

• Your mobile phone number
• Your name and contact information associated with your delivery order
• Your opt-in/opt-out preferences and consent records
• Message delivery and interaction data

We use the information collected through our SMS program to:

• Send you delivery notifications and status updates
• Respond to your customer service inquiries
• Maintain records of consent and opt-out requests
• Improve our messaging service and delivery operations
• Comply with applicable laws and carrier requirements

We may share your information only in the following limited circumstances:

• With our delivery drivers and operational staff, solely to fulfill your delivery order
• With our SMS platform provider (RingCentral), solely to transmit messages on our behalf
• When required by law, court order, or governmental authority

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of electronic storage or transmission is 100% secure. We encourage you to contact us immediately if you suspect any unauthorized use of your information.

We retain your phone number and consent records for as long as necessary to provide our SMS service and comply with legal obligations. If you opt out, we will retain a record of your opt-out to ensure you are not re-enrolled without your explicit consent.

Our SMS program is supported by most major U.S. carriers, including but not limited to AT&T, Verizon, T-Mobile, and Sprint. Carrier support may vary. A-Line Messenger Service is not liable for delayed or undelivered messages due to carrier limitations.

We reserve the right to update this SMS Privacy Policy and Terms of Service at any time. Changes will be posted at https://www.alinems.com/privacy and will take effect upon posting. Continued use of our SMS program after changes constitutes your acceptance of the revised policy.

If you have questions about this policy or our SMS practices, please contact us: